Shipping & Delivery Policy

1. Where we deliver

We deliver across the United Arab Emirates only. International shipping is not available.

2. Processing cut-off and business days

Our fulfilment hours are Sunday – Thursday, 9:00 AM – 6:00 PM (UAE time). Business days are Sunday to Thursday, excluding UAE public holidays.

The daily order cut-off is 6:00 PM UAE time on a business day. Orders confirmed before the cut-off enter processing that business day. Orders confirmed after 6:00 PM, or on Friday, Saturday, or a public holiday, enter processing on the next business day.

3. Processing time

Most in-stock orders are processed within 1–2 business days after they enter processing. Peak periods, promotions, or stock checks can add time. We will contact you if processing will be delayed.

4. Delivery estimates after dispatch

These transit times start after the order is dispatched, not from the moment you place it. The estimate shown at checkout for the shipping method you select is the estimate that applies to that order.

• Standard delivery: typically 2–5 business days after dispatch
• Express / next-day: eligible in-stock items ordered before 2:00 PM on a working day, where offered for your address. After 2:00 PM the order is processed on the following working day. The delivery option, charge and estimated date shown at checkout apply to the order.
• Remote or outlying areas: typically 1–3 extra business days after the standard or express estimate

5. Shipping fees

All shipping fees that apply to your order are shown at checkout before you pay. Fees can include a standard or express charge, a Cash on Delivery fee, weight-based charges, and location charges.

Free standard delivery applies to orders with a qualifying merchandise total of AED 100 or more. Any exclusions, express-delivery charges, remote-area charges or Cash on Delivery fees will be displayed at checkout before the customer places the order.

Free shipping applies only when checkout shows it. If a fee is not shown at checkout, it is not added later except for a failed-delivery reattempt described below.

6. Remote and outlying areas

Addresses outside main city coverage may take longer and may have a higher shipping fee or limited options (including COD or express). Any extra time or fee is shown at checkout when we can identify the area from your address. If a courier later classifies the address as remote after dispatch, we will contact you before charging any extra fee.

7. Delivery attempts

The courier will attempt delivery up to two times. Please keep your phone available and make sure someone can receive the parcel.

If both attempts fail because no one is available or the address or contact details are wrong, the parcel may be returned to our warehouse. A further delivery may require an extra fee, which we will confirm with you first. You may also arrange collection with support.

8. Tracking

When the order is dispatched, we share tracking by SMS or email. You can also track the order from My Orders on Store1920.com.

9. Address and contact details

You are responsible for an accurate delivery address and phone number at checkout. We are not responsible for failed delivery caused by incorrect details you provided.

10. Damaged, missing, or incorrect items

If an item arrives damaged, defective, missing, or incorrect, follow the Return, Refund, Replacement & Cancellation Policy. Notify us through My Orders, the Return Request page, or customer support with your order ID and photos or video. Those cases are not limited by the 7-day commercial change-of-mind window.

11. Restrictions and delays

Some products cannot be sent by certain couriers because of size, weight, or content. If we cannot deliver, we will contact you to arrange another option or a refund.

Weather, courier disruption, regional restrictions, or other events outside our control can delay delivery. Checkout dates remain estimates, not guarantees.