Frequently Asked Questions

Store1920 is a UAE online retail store. ALTHAKEEL GENERAL TRADING L.L.C purchases products from manufacturers and suppliers and sells them directly to customers through Store1920.com. We are the seller of record for your order and your first point of contact for delivery, returns, refunds and warranty support.

Go to My Orders from your profile menu. You can view real-time updates for each order placed on Store1920.com.

Change-of-mind returns are available within 7 days of delivery on eligible unused items. Store1920 pays return shipping for wrong, damaged, defective or not-as-described items. Change-of-mind return shipping is paid by you at the cost disclosed when the return is arranged. For a Store1920 error we replace the same SKU when stock exists; otherwise we refund. Change of mind is a refund, then you can place a new order. Commercial return rules do not reduce mandatory rights under UAE law. See /return-policy.

Visit the Support page to find contact options. You can raise a ticket or email us at support@Store1920.com.